EnduRE30C Insulation Coating Warranty

EnduRE30C R-E Coating Warranty

Easyto Thermal Solution Australia Pty Ltd (“Easyto”) provides this Limited Warranty for EnduRE30C™ R-E Coating Gen 5 and Gen 7, when applied by an Authorised Applicator on approved substrates in Australia.

Warranty Period

The EnduRE30C™ R-E Coating is warranted for 8 years from the installation date when applied on qualified substrates (e.g., concrete, metal, compliant roofing) by an Authorised Applicator.

What’s Covered

  • No cracking, fissuring, or peeling not caused by external force or substrate failure
  • No significant insulation performance drop (>30% vs initial data, verified by testing)
  • No large-area delamination or blistering (not caused by pollution or corrosion)
  • No abnormal fading or discolouration (beyond “slight fading” as per standards)

Exclusions

  • Normal wear and tear (minor scratches, gloss reduction)
  • Improper maintenance (harsh cleaners, lack of upkeep)
  • External forces (impacts, fire, flooding, accidents, unauthorised contractors)
  • Substrate issues (pre-existing cracks, leaks, deformation)
  • Use in unsuitable environments (strong acid/alkaline, high industrial pollution)

How to Make a Claim

  1. Contact your Authorised Applicator with proof of purchase.
  2. If unavailable, email info@easyto.com.au with subject “Warranty”.
  3. Include proof of purchase, installation date, defect photos, and applicator details.
  4. Provide access for inspection. Unauthorised repairs void coverage.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to your ACL rights.

General: This warranty applies to the Original Purchaser and is not transferable. To the extent permitted by law, Easyto’s liability is limited to the remedies above. Governing law: New South Wales, Australia.

Contact

Easyto Thermal Solution Australia Pty Ltd
ABN: 41 688 512 138
Email: info@easyto.com.au
Phone: 1800 2800 41