SmartShield™ & SmartProtect™ Window Film Warranty

SmartShield™ & SmartProtect™ Window Film Warranty

Applicable to: SmartShield™ Interior Window Film & SmartProtect™ Exterior Window Film
Version: 1.0  |  Effective: Sep 2025  |  ABN: 41 688 512 138

What’s Covered

Easyto Thermal Solution Australia Pty Ltd (“Easyto”, “we”, “us”) warrants that, when installed on residential or commercial glazing in Australia by an Authorised Installer, the above products will be free from defects in materials and manufacture for ten (10) years from the installation date.

  • Adhesion to glass without peeling, bubbling, blistering, or delaminating under normal conditions
  • Film integrity without cracking, crazing, or excessive hazing
  • Colour stability without excessive or unusual discolouration
  • Solar control performance (UV/TSER/Glare) retained within ±10% of original published specification

Labour Coverage

For valid claims within 1 year of installation, we cover reasonable removal and re-installation labour. After 1 year, the warranty covers replacement product only (labour and access excluded).

Conditions

  • Installed by an Authorised Installer per Easyto instructions and applicable Australian Standards (e.g., AS 1288, AS 2208)
  • Follow our Care & Maintenance
  • Keep proof of purchase and installation record
  • Warranty registration by email within 30 days is recommended for smooth processing (failure to register does not affect your ACL rights)

What’s Not Covered

  • Improper installation or installation by non-authorised parties
  • Normal wear and tear, scratches, abrasions, impact or vandalism
  • Misuse, neglect, harsh/abrasive or ammonia-based cleaners, chemical exposure, contaminants
  • Glass breakage or IGU seal failure (unless covered under a separate Easyto program)
  • Building movement, substrate/glazing defects or pre-existing glass issues
  • Acts of God or extraordinary environmental conditions
  • Conditions visible from 3 m at installation that weren’t promptly reported

How to Make a Claim

  1. Contact your Authorised Installer first. If unavailable, contact Easyto directly.
  2. Email info@easyto.com.au with subject “Warranty”, including proof of purchase, installation date, site photos of the issue, and installer details.
  3. Provide access for inspection by Easyto or our agent. Unauthorised repairs may void coverage.

For valid claims, we will supply replacement product of like or similar quality; if within the 1-year labour period, we will also cover reasonable labour. Replacement does not extend the original warranty term.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to your rights under the ACL.

Care & Maintenance

  • Do not clean the film for 30 days after installation
  • Use mild, non-abrasive cleaners with a soft cloth or squeegee; avoid bristle brushes
  • Avoid ammonia-based or harsh chemical cleaners
  • Avoid applying tapes or adhesives directly to the film
General: This warranty applies to the Original Purchaser and is not transferable without Easyto’s written consent. To the extent permitted by law, our liability is limited to the remedies described above. Governing law: New South Wales, Australia.

Contact

Easyto Thermal Solution Australia Pty Ltd
ABN: 41 688 512 138
Email: info@easyto.com.au
Phone: 1800 2800 41